Live Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.
http://livehelperchat.com/
It's an open-source powered application, which brings simplicity and usability in one place. With live helper chat you can bring live support on your site for free. http://livehelperchat.com.
Need help?
- Documentation - https://doc.livehelperchat.com
- Forum - https://forum.livehelperchat.com/
- Chat (Discord) https://discord.gg/YsZXQVh
- Laravel version of Live Helper Chat
Demo
http://livehelperchat.com/demo-12c.html
Integrations
- Mobile app flutter
- Voice & Video & ScreenShare powered by agora
- Rest API
- Bot with possibility to integrate any third party AI
- Telegram
- Rasa
- Mattermost
- Facebook messenger
- Insult detection powered by DeepPavlov.ai and NudeNet
- SMS, WhatsApp (Twilio based)
- WhatsApp open-wa based.
- Elasticsearch get statistic for millions of chats in seconds
- Node.js
- Docker
- Background worker for heavy tasks offload Rest API calls
- Integrate any third party Rest API
- Google Authentication login using Google account
- 2FA
Authenticatormobile app support - Amazon S3 scale infinitely by storing app files in the cloud
- Desktop app written with electron
- Sentiment analysis using DeepPavlov
- Shopify integration
- MessageBird integration
- CloudTalk integration
- Chat API integration
Quick development guide
- After app is installed disable cache and enable debug output.
- https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
- Change the following values to
* debug_output => true * templatecache => false * templatecompile => false * modulecompile => false - To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
npm install && gulp
- To compile new widget V2
- Recompile static JS/CSS files. This is required if you change core
JS files. It also avoids missing CSS/JS files if more than one server is
used.
php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
- ORM - https://doc.livehelperchat.com/docs/development/orm
- Common classes - https://doc.livehelperchat.com/docs/development/common-classes
Extensions
https://github.com/LiveHelperChat
Translations contribution
https://www.transifex.com/projects/p/live-helper-chat/
Folders structure
- Directories content:
- lhc_web - WEB application folder.
Features
Few main features
- Bot with possibility to integrate any third party AI
- XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
- Chrome extension
- Repeatable sound notifications
- Work hours
- See what user see with screenshot feature
- Drag & Drop widgets, minimize/maximize widgets
- Multiple chats same time
- See what users are typing before they send a message
- Multiple operators
- Send delayed canned messages as it was real user typing
- Chats archive
- Priority queue
- Chats statistic generation, top chats
- Resume chat after user closed chat
- All chats in single window with tabs interface, tabs are remembered before they are closed
- Chat transcript print
- Chat transcript send by mail
- Site widget
- Page embed mode for live support script or widget mode, or standard mode.
- Multilanguage
- Chats transfering
- Departments
- Files upload
- Chat search
- Automatic transfers between departments
- Option to generate JS for different departments
- Option to prefill form fields.
- Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
- Cronjobs
- Callbacks
- Closed chat callback
- Unanswered chat callback
- Asynchronous status loading, not blocking site javascript.
- XML, JSON export module
- Option to send transcript to users e-mail
- SMTP support
- HTTPS support
- No third parties cookies dependency
- Previous users chats
- Online users tracking, including geo detection
- GEO detection using three different sources
- Option to configure start chat fields
- Sounds on pending chats and new messages
- Google chrome notifications on pending messages.
- Browser title blinking then there is pending message.
- Option to limit pro active chat invitation messages based on pending chats.
- Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
- Users blocking
- Top performance with enabled cache
- Windows, Linux and Mac native applications.
- Advanced embed code generation with numerous options of includable code.
- Template override system
- Module override system
- Support for custom extensions
- Changeable footer and header content
- Option to send messges to anonymous site visitors,
- Canned messages
- Informing then operator or user is typing.
- Option to see what user is typing before he sends a message
- Canned messages for desktop client
- Voting module
- FAQ module
- Online users map
- Pro active chat invitatio
- Remember me functionality
- Total pageviews tracking
- Total pageviews including previous visits tracking
- Visits tracking, how many times user has been on your page.
- Time spent on site
- Auto responder
- BB Code support. Links recognition. Smiles and few other hidden features :)
- First user visit tracking
- Option for customers mute sounds
- Option for operators mute messages sounds and new pending chat's sound.
- Option to monitor online operators.
- Option to have different pro active messages for different domains. This can be archieved using different identifiers.
- Dekstop client supports HTTPS
- Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
- Option for operator set online or offline mode.
- Desktop client for
- Windows
- Linux
- Mac
- Flexible permission system:
- Roles
- Groups
- Users
Forum: http://forum.livehelperchat.com/
from https://github.com/LiveHelperChat/livehelperchat
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